Data Deletion Instructions

Overview

Convoro is operated by TechMasons LTD (company number 14843665). Businesses connect their WhatsApp Business numbers, Facebook Pages and Instagram accounts, as well as X, YouTube and TikTok accounts, so Convoro can reply to WhatsApp messages and social media comments and publish posts on their behalf. This page explains how to request deletion of the data we hold, including any data obtained through the Meta (Facebook, Instagram, WhatsApp) platforms.

What data we may hold

• Your account details (name, email and, for Google or Facebook sign-up, profile picture), from Google, Facebook or email sign-up
• Business information you provided, or that the business scan read for you, including from a Facebook Page, Instagram or X account you connected (services, hours, locations, pricing, answers to common questions and team members)
• Encrypted access tokens for connected WhatsApp, Facebook, Instagram, X, YouTube and TikTok accounts
• Messages and comments received through your connected accounts, and the replies Convoro generated for them
• Posts Convoro published for you, and the images and videos it created
• Leads, bookings, conversation history, and call recordings and transcripts

How to request deletion

You can have your data deleted in either of these ways:

1. Disconnect accounts from your dashboard. Log in, open the WhatsApp or Social settings, and click Disconnect for each connected account. Convoro immediately stops using that account and removes its stored access tokens (and, for X, YouTube and TikTok, the refresh token).
2. Email us to delete your account. To delete your entire account and all associated data, send a deletion request to support@convoro.org from the email address on your account, with the subject line "Data Deletion Request". Include the name of any connected Facebook Page, Instagram account, or WhatsApp number you want removed. The dashboard does not have a self-serve account deletion option, so email is how to delete your whole account.

What happens next

• Access tokens for disconnected accounts are removed immediately.
• Remaining personal data is permanently deleted within 30 days of a verified request.
• We will confirm by email once deletion is complete.
• Some records may be retained where required by law (for example, billing records for tax purposes), and anonymized data may be kept for analytics.

Revoking access on Meta

You can also revoke our app’s access directly from your Meta settings at any time. Our app is listed on Meta as Tech Masons, after TechMasons LTD, the company that operates Convoro. On Facebook, go to Settings & Privacy → Settings → Business Integrations and remove Tech Masons. This stops any further data access from that account.

More about your data

Our Privacy Policy explains what we collect, why, and which services process it.

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