Convoro, the WhatsApp AI chatbot that replies 24/7
Convoro, the WhatsApp AI chatbot that answers every message on your WhatsApp Business number, day and night, including voice notes, photos and PDFs. It takes booking requests, saves each customer as a lead, and steps aside on any chat you want to answer yourself. The same Convoro also covers website chat, Instagram, Facebook, X, YouTube, TikTok and outbound phone calls.
The WhatsApp AI chatbot is included in every Convoro plan, from Basic at $49/month. 7-day free trial, card required.
Connects through the official WhatsApp Business Platform (Cloud API).
What it does
What the WhatsApp AI chatbot does
Understands voice notes, photos and PDFs
Voice notes up to two and a half minutes are transcribed, photos are described and PDFs are read, so Convoro can answer whatever the customer sends. Shared locations and contact cards are understood too.
Answers a voice note with a voice note
When a customer sends a voice note, Convoro replies in text and adds a short spoken reply in the customer's language. Spoken replies are available in 39 languages.
Replies in your customer's language
Customers can write in the language they are most comfortable with. Convoro answers in the same language, from your one business profile.
Take over any chat
Open a WhatsApp conversation in your dashboard, pause Convoro for that chat and type your own replies. They go out from your business number. Switch Convoro back on when you are done.
Keep the number customers know
Connect the number you already use in the WhatsApp Business app, or a new one. You can connect more than one number to the same account.
Turns chats into booking requests
Convoro collects the service, date and time the customer wants, emails the request to you and marks the chat as booked. Every WhatsApp lead is saved with the customer's WhatsApp name and number.
See it in action
Example conversation
- Customer
[Voice note, 0:09] Hi, can I get a haircut and beard trim on Saturday morning?
- Convoro
Hi! On Saturdays we're open from 9am to 5pm. A haircut and beard trim is $40 and takes about 45 minutes. What time would you like me to request?
- Customer
10am please. It's Sam
- Convoro
Thanks, Sam. I've sent a request for a haircut and beard trim on Saturday at 10am. The team will confirm it with you here.
- Your team
Hi Sam, Saturday at 10am is confirmed. See you then!
An illustration, not a real customer conversation. Because Sam sent a voice note, Convoro also sent a short spoken reply. The last message was typed by the business after pausing Convoro on this chat.
How it works
How to set up the WhatsApp AI chatbot in 3 steps
Build your business profile
Convoro scans your website and profiles and drafts your services, prices, hours and branches. WhatsApp uses the same profile as your website chat.
Connect your number
Click Connect WhatsApp in the dashboard and follow Meta's signup window: pick or create your WhatsApp Business account and verify the number. There is no token or ID to copy.
Let Convoro answer
Every message to that number now gets a reply. Follow the conversations in your Leads inbox and pause Convoro on any chat you want to handle yourself.
At a glance
WhatsApp AI chatbot at a glance
- Connection
- WhatsApp Business Platform (Cloud API), set up through Meta's signup window
- Your number
- The one in your WhatsApp Business app, or a new one. More than one number per account.
- Message types
- Text, voice notes (up to 2.5 minutes), photos, PDFs, locations and contact cards. For videos, only the caption is read.
- Voice replies
- A short spoken reply to every voice note, in the customer's language (39 languages)
- Human takeover
- Pause Convoro on one chat and reply from your dashboard
- Access tokens
- Stored encrypted with AES-256-GCM and never shown again
Good to know
Requirements and limits
What you need
- A phone number for WhatsApp Business (the one in your WhatsApp Business app works)
- A Facebook login to complete Meta's signup window
- Any Convoro plan, from Basic
What it doesn't do
- No broadcasts, bulk messages or template campaigns: it replies to messages customers send
- Your own replies from the dashboard must go out within 24 hours of the customer's last message, WhatsApp's window for free-form replies
- No calendar sync: booking requests are emailed to you to confirm
- It does not watch videos: it reads the caption, or asks the customer to type the question
- Chats from before you connected are not imported
- Replies you type in the WhatsApp Business app are not seen by Convoro, so pause Convoro on a chat before answering it there
By industry
Examples by industry
Clinics
A patient sends a voice note asking what a consultation costs and when you are open. Convoro answers in their language and takes an appointment request.
Salons & spas
A client asks for two treatments on a Saturday. Convoro quotes both prices and durations, collects the time they want and emails you the request.
Real estate
A buyer forwards a PDF brochure and asks about viewings. Convoro reads it, answers from your details and saves them as a lead with their number.
FAQ
WhatsApp AI chatbot FAQ
Can I keep using the WhatsApp Business app on my phone?
Can it understand WhatsApp voice notes?
Which languages does it reply in?
Can my team take over a conversation?
Does it send broadcasts or marketing messages?
How is Convoro different from Meta Business Agent?
Meta Business Agent is Meta's own AI agent, set up inside the WhatsApp Business app. Convoro is a separate product that uses one business profile across WhatsApp, your website chat and social media comment replies, keeps every conversation in one Leads inbox, and answers voice notes with a spoken reply. See the sourced, dated Convoro vs Meta Business Agent comparison.
Is Convoro made by Meta or WhatsApp?
How much does the WhatsApp AI chatbot cost?
The WhatsApp AI chatbot is included in every Convoro plan, from Basic at $49/month. Every plan starts with a 7-day free trial. A card is required, and the plan isn't charged until the trial ends. AI usage is billed pay-as-you-go on top of the plan, including during the trial. Compare the plans on the pricing page.
One Convoro, every channel
Convoro on other channels
Answer every WhatsApp message
Start a 7-day free trial, then connect your number from the dashboard. Card required.
Start your 7-day free trial