Terms & Conditions

1. Acceptance of Terms

By accessing and using Convoro ("the Service"), you accept and agree to be bound by these Terms & Conditions, which are an agreement between you and TechMasons LTD ("we", "us", "our"), the company that operates Convoro. If you do not agree to these terms, please do not use the Service. These terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Convoro is an AI assistant for businesses. Depending on your plan, it:

• answers your website chat, through a script snippet you add to your site, and messages to your WhatsApp Business number;
• replies to comments on the Instagram, Facebook, X and YouTube accounts you connect, after your approval or automatically, as you choose;
• takes booking requests in conversations, records them in your account and emails you the details;
• captures leads from these conversations into your dashboard;
• creates AI images and videos and publishes posts to the Instagram, Facebook, X, TikTok and YouTube accounts you connect, on a schedule you set;
• places outbound AI phone calls to confirm or reschedule bookings and to call prospects (Pro plan); and
• finds businesses by type and location and contacts them by email or AI phone call ("Auto Outreach", Pro plan).

The Service includes a dashboard for managing your business information, connected accounts, conversations, leads, bookings, posts and campaigns.

3. Account Registration

To use the Service, you must create an account with Google, Facebook, or an email address and password. You are responsible for safeguarding your account and for all activities that occur under your account. You agree to provide accurate, current, and complete information. You must notify us immediately of any unauthorized access to your account.

4. Subscription & Billing

The Service is offered on monthly subscription plans: Basic at $49 per month, Growth at $99 per month, and Pro at $149 per month. Prices are in US dollars. Every plan begins with a 7-day free trial. We save your card when you start the trial but do not charge your plan during the trial period.

When the trial ends, your plan begins automatically and your card is charged your plan’s monthly rate, unless you cancel before then. Your subscription renews each month on the same day of the month as your first charge. You may cancel at any time from your dashboard: cancel during the trial and your plan is never charged; cancel an active subscription and you keep access until the end of the billing period you have already paid for, after which it does not renew.

AI usage (for example conversations, WhatsApp voice notes, images, videos, voice-call minutes, and outreach emails and calls) is billed separately on a pay-as-you-go basis according to your actual usage, including during the free trial. Your stored payment method is charged for usage only once unbilled usage reaches $5. Auto Outreach calls are billed per call placed, as AI usage. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with 30 days’ notice.

5. Payment Information

Payments are processed by Stripe. Your card details are collected and held by Stripe; we keep only the card brand, last four digits, expiry date and Stripe’s reference for the card. We do not share your payment information with third parties except as necessary to process payments. You authorize us to charge your payment method for all applicable fees.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload malicious content, viruses, or harmful code
• Attempt to reverse-engineer, decompile, or disassemble the Service
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the integrity or performance of the Service
• Use the chatbot for deceptive or misleading practices

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by TechMasons LTD and is protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any business data you provide to the Service. By using the Service, you grant us a limited license to use your business data solely for the purpose of providing the Service.

8. Data & Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as detailed in the Privacy Policy. Lead data that Convoro captures for you is owned by you and can be accessed through the dashboard.

9. AI-Generated Content

Replies, captions, images, videos, call conversations and outreach messages produced by Convoro are generated by artificial intelligence and may not always be perfectly accurate. You are responsible for reviewing and ensuring the accuracy of your business information that Convoro communicates. We are not liable for any inaccuracies in AI-generated content.

10. Service Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted availability. We may perform scheduled maintenance, during which the Service may be temporarily unavailable. We are not liable for any loss or damage arising from service interruptions or downtime.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

12. Termination

We may terminate or suspend your account at any time for violation of these terms. You may cancel your subscription at any time through your account dashboard. Upon termination, your right to use the Service ceases immediately. We may retain your data for up to 30 days after termination before permanent deletion.

13. Changes to Terms

We reserve the right to modify these terms at any time. We will notify you of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the updated terms.

14. Contact Us

If you have questions about these Terms & Conditions, please contact us at support@convoro.org.