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AI voice agent · From $149/mo

Convoro, the AI voice agent that confirms bookings and calls prospects

Convoro, the AI voice agent that phones your customers to confirm, reschedule or cancel their bookings, and calls prospects to offer your services and book them in. Every call is recorded and transcribed in your dashboard. It places outbound calls only: it does not answer incoming calls. The same Convoro also covers website chat, WhatsApp, Instagram, Facebook, X, YouTube and TikTok.

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The AI voice agent is included in the Pro plan ($149/month). 7-day free trial, card required. Call minutes are billed as AI usage.

Outbound calling only. Calls come from Convoro’s shared US numbers.

What it does

What the AI voice agent does

Confirms a booking in one click

Click "Confirm Call" on a pending booking and the agent phones the customer, reads out the service, date, time and branch, and asks them to confirm.

Reschedules or cancels in the call

If the customer needs another time, the agent takes the new date and time and updates the booking. If they cancel, it marks the booking cancelled.

Emails you both afterwards

After a confirmation or a reschedule, Convoro emails you the result, and emails the customer too when their email address is on the booking.

Calls your prospects

Upload a contact list and run a voice campaign, or let Auto Outreach find local businesses to call. The agent introduces your business and offers to book.

Books, or notes what happened

On a prospect call it can record a booking in your dashboard, note a time to call back, mark the person not interested, or mark them do-not-call.

A recording and transcript for every call

Each call is saved with its recording, transcript, length, outcome (completed, no answer or voicemail) and cost.

See it in action

Example confirmation call

Booking confirmation call (transcript)

  1. Convoro

    Hi, is this Maya? This is an AI assistant calling for [your business]. This call may be recorded.

  2. Customer

    Yes, speaking.

  3. Convoro

    Thanks, Maya. I’m calling to confirm your check-up on Thursday at 2:30 PM. Does that still work for you?

  4. Customer

    Could we move it to Friday morning?

  5. Convoro

    Of course. Would 10 AM on Friday suit you?

  6. Customer

    Yes, that’s fine.

  7. Convoro

    You’re all set for Friday at 10 AM. Thanks so much, Maya, have a lovely day!

An illustrative transcript, not a real call. The agent speaks in the voice you choose and reads the booking details from your dashboard. The rescheduled time then shows on the booking.

How it works

How to set up the AI voice agent in 3 steps

  1. Choose a voice and test it

    Pick one of six voices in Voice settings, then place a test call to your own phone to hear the agent. Test calls are not saved.

  2. Confirm your bookings

    Open Bookings and click "Confirm Call" on any pending booking that has a phone number. The outcome appears on the booking.

  3. Run a voice campaign

    Upload contacts (CSV, XLSX, XLS or TSV), set a call window and timezone, and read each call’s transcript as the campaign runs.

At a glance

AI voice agent at a glance

Direction
Outbound only: it places calls and does not answer incoming ones
Calls come from
Convoro’s shared US (+1) numbers; your own number cannot be used
Confirmation calls
One click per booking, from the Bookings list
Voice campaigns
Up to 5 calls a day inside your call window; unanswered numbers are retried (3 attempts by default)
Call length
Up to 3 minutes; the call ends after 30 seconds of silence
Voices
Six ElevenLabs voices, three female and three male
Runs on
Vapi for telephony, Anthropic Claude for the conversation, Deepgram for speech-to-text
Saved per call
Recording, transcript, duration, outcome and cost

Good to know

Requirements and limits

What you need

  • The Pro plan ($149/month)
  • For confirmation calls: bookings that include the customer’s phone number (the chat widget asks for it during booking unless you switch that off)
  • For campaigns: a list of people you have permission to call

What it doesn't do

  • It does not answer incoming calls, forward calls or act as a receptionist
  • It does not call on its own: each confirmation call is one click, and there are no reminder calls
  • It cannot call from your own phone number
  • It cannot transfer a call to you or your team
  • It does not check your calendar or availability when a customer reschedules
  • Do-not-call requests apply to that campaign only; it does not screen national do-not-call registers such as TPS

By industry

Examples by industry

Clinics

Click "Confirm Call" on tomorrow’s pending appointments. Each patient confirms, moves or cancels, and the Bookings list shows the result.

Salons and spas

A client who booked through WhatsApp gets a confirmation call, and can move the appointment in the same call instead of messaging you.

Estate agents

Call people who asked you to get in touch about a valuation, and see a booking in your dashboard when someone says yes.

FAQ

AI voice agent FAQ

Does Convoro answer my incoming calls?

No. Convoro's voice agent places outbound calls only. It does not answer your business line, take incoming calls or forward them, so it is not an AI receptionist. For questions customers send you, Convoro answers your website chat and WhatsApp around the clock.

When does the agent call a customer to confirm a booking?

When you click "Confirm Call" on a pending booking that has a phone number. It does not call automatically and it does not place reminder calls. You can switch confirmation calls off for your business in Voice settings.

How do prospect calls work?

Create a voice campaign, upload your contacts and set a call window and timezone. Each campaign places up to 5 calls a day and tries an unanswered number again, three attempts by default. The agent introduces your business, mentions your main offer and, if the person is interested, takes a service, date and time and records the booking. To find new businesses to call, use Auto Outreach.

What number do the calls come from?

Calls come from Convoro’s shared US (+1) numbers: one for US numbers and one for international calls. You cannot set your own business number as the caller ID.

Does the person know they are talking to an AI?

Yes. The agent opens every call by saying it is an AI assistant calling for your business and that the call may be recorded. Every call is recorded and transcribed.

Do I need permission to call people?

Yes. You are responsible for having a lawful basis to call each number, and the rules for automated and AI-voice calls differ by country, often requiring the person’s prior consent. When someone asks not to be called again, the agent marks them do-not-call for that campaign. Convoro does not check national do-not-call registers.

Which voices can I choose?

Six ElevenLabs voices, three female and three male, each described in Voice settings. Place a test call to your own phone to hear the one you picked before any customer does.

Is this the same company as Convoro AI at convoro.ai?

No. Convoro at convoro.org is made by TechMasons LTD, a UK company (Companies House no. 14843665). It is not affiliated with convoro.ai, convoro.io or convoro.co, which are separate companies that share the name. Convoro’s voice agent at convoro.org places outbound calls and does not answer incoming ones.

How much does the AI voice agent cost?

The AI voice agent is included in the Pro plan ($149/month). Every plan starts with a 7-day free trial. A card is required, and the plan isn't charged until the trial ends. AI usage is billed pay-as-you-go on top of the plan, including during the trial. Call minutes are billed as AI usage. Compare the plans on the pricing page.

One Convoro, every channel

Convoro on other channels

Confirm bookings with one click

Pick a voice, test it on your own phone, then let Convoro place your confirmation and prospect calls.

Start your 7-day free trial