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Convoro vs Chatbase: a Chatbase alternative that also posts to social media
Convoro, the AI assistant that answers your website chat, WhatsApp and social comments, takes booking requests and captures leads. Chatbase is a platform for building AI support agents across chat, email and voice. Both answer website chat and WhatsApp; they differ on social media, phone calls, booking and pricing.
Checked 28 September 2026. Sources are linked beside each fact.
The short answer
Which one fits?
Choose Chatbase if you want an AI support agent that also answers phone calls, books into Calendly or Cal.com, and connects to helpdesks like Zendesk or Salesforce. Choose Convoro if you want one AI assistant for your website, WhatsApp and social media comments that also posts AI images and videos to Instagram, Facebook, X, TikTok and YouTube.
Checked 28 September 2026
Convoro and Chatbase, side by side
| What | Convoro | Chatbase |
|---|---|---|
| What it is | An AI assistant for small businesses: replies on website chat, WhatsApp and social media comments, takes booking requests, captures leads and posts to social media. | A platform for building AI agents that give customer support “across chat, email, and voice”.Source: Chatbase pricing |
| Website chat | An AI chat widget that answers from your business profile, installed with one script snippet. No plugins or apps. Basic and up. Website chat. | An AI agent you deploy on your website. The pricing page lists WordPress and Shopify integrations, and a $99/mo add-on to remove the “Powered by Chatbase” branding.Source: Chatbase pricing |
| AI replies 24/7 on the WhatsApp Business Platform. Voice notes are transcribed and answered with text plus a spoken reply in the customer's language. You can connect the number you already use in the WhatsApp Business app. Basic and up. WhatsApp. | Connects a WhatsApp number to your AI agent. Chatbase's docs say a connected number “can't also be used in the WhatsApp or WhatsApp Business app”.Source: Chatbase docs: WhatsApp | |
| Instagram and Facebook | AI replies to comments on your Instagram posts and Facebook Page, held for your approval by default or sent automatically. No Instagram DMs or Messenger. Growth and up. | Answers Instagram direct messages and Messenger messages. Comments on Instagram and Facebook posts can become Helpdesk tickets for your team to answer.Sources: Chatbase docs: Instagram, Chatbase docs: Messenger |
| X, YouTube and TikTok | Replies to X mentions and YouTube comments, checked every 15 minutes, and posts to X, YouTube and TikTok. Growth and up. | Not among the integrations listed on Chatbase's pricing page.Source: Chatbase pricing |
| Social media posting | Auto-posts AI images and videos to Instagram, Facebook, X, TikTok and YouTube on a weekly schedule. Growth and up. Auto Posting. | Not listed on Chatbase's pricing page.Source: Chatbase pricing |
| Phone calls | Outbound calls only, on Pro: booking confirmation calls you start from the dashboard, and prospect call campaigns. It does not answer incoming calls. AI voice agent. | Answers inbound calls on phone numbers from your Twilio account. Voice and telephony are listed from the Standard plan.Sources: Chatbase docs: Twilio (Phone), Chatbase pricing |
| Booking | Takes booking requests in the conversation, emails you the details and marks the conversation as booked in your Leads inbox. No calendar sync. | Calendly and Cal.com actions “let customers check availability and book meetings without leaving the chat”.Source: Chatbase docs: Actions overview |
| Handing over to a person | Human takeover on WhatsApp: pause Convoro in a chat and reply yourself from the dashboard. There is no live chat takeover on the website widget. | Hands off to a person in Chatbase live chat, Salesforce or Sunshine, creates a support ticket, or forwards a live voice call to a phone number.Source: Chatbase docs: Actions overview |
| AI models | Replies are written by Anthropic's Claude. There's no model choice. | Paid plans list advanced models from OpenAI, Anthropic, Google (Gemini), DeepSeek, Meta, Mistral and others.Source: Chatbase pricing |
| Price | Basic $49, Growth $99 and Pro $149 a month (USD). AI usage is billed pay-as-you-go on top, and your card is charged each time unbilled usage reaches $5. See pricing. | Free: 50 message credits a month. Hobby $40/mo (700 credits), Standard $150/mo (4,000), Pro $500/mo (15,000), Enterprise on request, with 20% off yearly plans. Extra credits cost $40 per 1,000.Source: Chatbase pricing |
| Free plan and trial | No free plan. A 7-day free trial with a card required: the plan isn't charged during the trial, but AI usage is. | Free plan; agents on it are deleted after 14 days of inactivity. A 7-day trial on Hobby, Standard and Pro.Source: Chatbase pricing |
Which to choose
When each one is the better choice
Chatbase is the better fit if…
- You want an AI agent that answers incoming phone calls.
- You want customers to see live availability and book into Calendly or Cal.com.
- You need Instagram DMs, Messenger or Slack answered.
- You want to connect a helpdesk such as Zendesk, Salesforce, Intercom or HubSpot.
- You want API access, a choice of AI models, or a free plan to start.
Convoro is the better fit if…
- You want AI replies to comments on Instagram, Facebook, X and YouTube.
- You want AI images and videos posted to five social platforms on a weekly schedule.
- You want to connect the number you already use in the WhatsApp Business app.
- Customers send WhatsApp voice notes and you want a spoken reply in their language.
- You want outbound AI calls and Auto Outreach to find and contact local businesses (Pro).
Switching
Moving from Chatbase to Convoro
- Start the 7-day free trial and pick a plan. Website chat and WhatsApp are on Basic; social media is on Growth.
- Let Convoro scan up to 6 sources, such as your website, Facebook page and Google Business profile. Check the services, prices and hours it finds. Anything that only lives in PDFs or documents needs adding by hand, because Convoro has no document upload.
- Replace Chatbase's embed code with the Convoro script snippet. The integration guides show where it goes on WordPress, Shopify, Wix and Squarespace.
- Connect WhatsApp from the dashboard with Meta's signup flow. If the number is connected to Chatbase today, disconnect it there first.
- On Growth, connect your social accounts for comment replies and scheduled posts.
Convoro doesn't import Chatbase agents, sources or chat history.
FAQ
Convoro vs Chatbase: questions
Is Convoro a Chatbase alternative?
For a small business that wants AI replies on website chat and WhatsApp, plus AI replies to social media comments and scheduled social posts, yes. If you need inbound call answering, calendar booking or helpdesk integrations, Chatbase covers more.
Can Convoro answer phone calls like Chatbase?
No. Convoro's voice agent only places outbound calls: booking confirmation calls you start from the dashboard, and prospect call campaigns, on Pro. Chatbase's docs describe answering inbound calls on your own Twilio numbers.
Does Convoro use message credits?
No. Convoro plans are a flat monthly price: Basic $49, Growth $99 and Pro $149 a month (USD). AI usage is billed pay-as-you-go on top, and your card is charged each time unbilled usage reaches $5. Chatbase plans include a monthly allowance of message credits (checked 28 September 2026).
Can I connect the number I use in the WhatsApp Business app?
With Convoro, yes: it supports Meta's coexistence mode, so you can connect the number you already use in the WhatsApp Business app. Chatbase's docs say a number connected to Chatbase can't also be used in the WhatsApp or WhatsApp Business app.
Can Convoro learn from PDFs and documents?
No. Convoro learns by scanning up to 6 sources, such as your website, Facebook page, Instagram and Google Business profile, into fields you can edit. There is no document upload.
Where do the Chatbase facts on this page come from?
From Chatbase's own pricing page and documentation, checked 28 September 2026. Plans and prices change, so check Chatbase's site before you decide.
Sources
Where the Chatbase facts come from
Chatbase facts on this page come from these official pages, checked 28 September 2026. Prices and features change, so check them before you decide.
- Chatbase pricing (https://www.chatbase.co/pricing)
- Chatbase docs: WhatsApp (https://www.chatbase.co/docs/user-guides/integrations/whatsapp)
- Chatbase docs: Instagram (https://www.chatbase.co/docs/user-guides/integrations/instagram)
- Chatbase docs: Messenger (https://www.chatbase.co/docs/user-guides/integrations/messenger)
- Chatbase docs: Twilio (Phone) (https://www.chatbase.co/docs/user-guides/integrations/twilio)
- Chatbase docs: Actions overview (https://www.chatbase.co/docs/user-guides/chatbot/actions/actions-overview)
Chatbase is named here only to identify it. Convoro is not affiliated with, sponsored by or endorsed by Chatbase. Spotted something out of date? Email support@convoro.org and we'll correct it.
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