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Convoro vs Tidio: a Tidio alternative for chat, WhatsApp and social media
Convoro, the AI assistant that answers your website chat, WhatsApp and social comments, takes booking requests and captures leads. Tidio is a customer service platform with live chat, a help desk and the Lyro AI agent. Here is how they compare, and where Tidio is the better fit.
Checked 28 September 2026. Sources are linked beside each fact.
The short answer
Which one fits?
Choose Tidio if your team wants a help desk: live chat, ticketing and email in one inbox, with AI on top and a free plan to start. Choose Convoro if you want one AI assistant that replies on your website, WhatsApp and social media comments, takes booking requests, and posts AI images and videos to five social platforms.
Checked 28 September 2026
Convoro and Tidio, side by side
| What | Convoro | Tidio |
|---|---|---|
| What it is | An AI assistant for small businesses: replies on website chat, WhatsApp and social media comments, takes booking requests, captures leads and posts to social media. | A customer service platform: live chat, a help desk with ticketing, rule-based Flows and the Lyro AI agent.Source: Tidio features |
| Channels | Website chat and WhatsApp; replies to comments on Instagram, Facebook, X and YouTube; posting to five social platforms; outbound phone calls on Pro. | Chat widget on your site, Instagram, Messenger, WhatsApp and email.Sources: Tidio pricing, Tidio features |
| AI replies | On every plan for website chat and WhatsApp. Comment replies on Instagram, Facebook, X and YouTube start on Growth. AI usage is billed pay-as-you-go. | The Lyro AI agent. Every account gets 50 Lyro conversations once, free. After that, Lyro is priced by conversations a month, from $39/mo for 50.Source: Tidio pricing |
| Human team inbox | Human takeover on WhatsApp: pause Convoro in a chat and reply yourself from the dashboard. There is no live chat takeover on the website widget. | Live chat and a ticketing inbox for your team, with conversations from all channels, including email.Sources: Tidio pricing, Tidio features |
| Booking | Takes booking requests in the conversation, emails you the details and marks the conversation as booked in your Leads inbox. No calendar sync. | Lyro's “Book a call” template gives chat visitors a Calendly link to book with you. Action templates are for Plus and Premium subscribers and selected Lyro AI Agent subscribers.Source: Tidio Help Center: Lyro Action templates |
| Social media posting | Auto-posts AI images and videos to Instagram, Facebook, X, TikTok and YouTube on a weekly schedule. Growth and up. Auto Posting. | Not listed on Tidio's pricing or features pages.Sources: Tidio pricing, Tidio features |
| Phone calls | Outbound calls only, on Pro: booking confirmation calls you start from the dashboard, and prospect call campaigns. It does not answer incoming calls. AI voice agent. | Live video calls are listed on Tidio's pricing page. Phone calls are not.Source: Tidio pricing |
| Price | Basic $49, Growth $99 and Pro $149 a month (USD). AI usage is billed pay-as-you-go on top, and your card is charged each time unbilled usage reaches $5. See pricing. | Free plan. Starter $29/mo (100 billable conversations), Growth from $59/mo (250), Plus from $300/mo plus usage, Premium on request, when billed monthly; annual billing gives 2 months free. A billable conversation is one that includes a message from a human agent.Source: Tidio pricing |
| Free plan and trial | No free plan. A 7-day free trial with a card required: the plan isn't charged during the trial, but AI usage is. | Free plan with 50 billable conversations. A 7-day free trial of all features and plans, with no credit card.Source: Tidio pricing |
| Adding it to your site | An AI chat widget that answers from your business profile, installed with one script snippet. No plugins or apps. Basic and up. Website chat. | Integrations listed include Shopify, WordPress, WooCommerce, HubSpot and Zapier.Source: Tidio features |
Which to choose
When each one is the better choice
Tidio is the better fit if…
- Your team answers customers live and wants a shared inbox with ticketing and email.
- You want a free plan, or a trial without a card.
- You want Instagram and Messenger conversations in the same inbox as your chat.
- You want visitors to get a Calendly link to book into your calendar (Plus and Premium).
- You want a ready-made integration for Shopify, WooCommerce or HubSpot.
Convoro is the better fit if…
- You want the same AI assistant on your website, WhatsApp and social media comments.
- Customers send WhatsApp voice notes and you want a spoken reply in their language.
- You want AI images and videos posted to Instagram, Facebook, X, TikTok and YouTube on a schedule.
- You want outbound AI calls to confirm bookings and call prospects (Pro).
- You want to find local businesses and contact them with Auto Outreach (Pro).
Switching
Moving from Tidio to Convoro
- Start the 7-day free trial and pick a plan. Website chat and WhatsApp are on Basic.
- Let Convoro scan up to 6 sources, such as your website, Facebook page and Google Business profile. Check the services, prices and hours it finds, and edit anything that's wrong.
- Paste the Convoro script snippet on your site and remove Tidio's, so visitors see one chat widget. The integration guides show where it goes on WordPress, Shopify, Wix and Squarespace.
- Connect WhatsApp from the dashboard with Meta's signup flow. If the number is connected to Tidio today, disconnect it there first.
- On Growth, connect your social accounts for comment replies and scheduled posts.
Convoro doesn't import Tidio conversations, contacts or chat history.
FAQ
Convoro vs Tidio: questions
Is Convoro a good Tidio alternative?
It depends on what you use Tidio for. If you want one AI assistant for website chat, WhatsApp and social media comments, plus scheduled social posts, Convoro covers that. If your team works from a shared live chat and ticketing inbox with email, Tidio covers more of that.
Does Convoro have a free plan like Tidio?
No. Convoro has a 7-day free trial with a card required. The plan isn't charged during the trial, but AI usage is. Tidio's pricing page lists a free plan with 50 billable conversations (checked 28 September 2026).
Can Convoro book appointments into my calendar?
No. Convoro takes booking requests in the conversation, emails you the details and marks the conversation as booked in your Leads inbox. No calendar sync. Tidio's Help Center describes a Lyro template that gives visitors a Calendly link, on its Plus and Premium plans.
Does Convoro answer Instagram DMs or Messenger?
No. Convoro replies to comments on Instagram, Facebook, X and YouTube, not to direct messages. Tidio lists Instagram and Messenger as channels.
How do I move my website chat from Tidio to Convoro?
Paste the Convoro script snippet on your site and remove Tidio's, so visitors see one chat widget. Convoro learns your business by scanning your website and profiles. It doesn't import your Tidio conversation history.
Where do the Tidio facts on this page come from?
From Tidio's own pricing page, features page and Help Center, checked 28 September 2026. Plans and prices change, so check Tidio's site before you decide.
Sources
Where the Tidio facts come from
Tidio facts on this page come from these official pages, checked 28 September 2026. Prices and features change, so check them before you decide.
- Tidio pricing (https://www.tidio.com/pricing/)
- Tidio features (https://www.tidio.com/features/)
- Tidio Help Center: Lyro Action templates (https://help.tidio.com/hc/en-us/articles/23091021128732-Lyro-Action-templates)
Tidio is named here only to identify it. Convoro is not affiliated with, sponsored by or endorsed by Tidio. Spotted something out of date? Email support@convoro.org and we'll correct it.
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