Convoro, the AI booking assistant for clinics on WhatsApp and your website
Convoro, the AI assistant that answers your website chat and WhatsApp, replies to patients’ questions about your treatments, prices, opening hours and locations at any hour. When someone wants an appointment, it asks for the treatment, a preferred date and time, a phone number and the branch, then emails the request to your team to confirm and marks the conversation as booked in your Leads inbox.
Patient questions
What patients ask, and how Convoro answers
Convoro answers from your clinic’s profile: the treatments, prices, hours and branches you add, or import by scanning your website and Google Business profile. The answers below are examples written for a fictional clinic.
“How much is a consultation?”
“An initial consultation is $80 and takes 30 minutes. Would you like to request an appointment?”
Prices and durations come from your treatment list.
“Are you open on Saturdays?”
“Our Main Street clinic is open Saturday 9am to 1pm. The Riverside clinic is closed at weekends.”
Each branch keeps its own opening hours.
“Where are you?”
“We’re at 12 Main Street, next to the library.”
Convoro adds an Open in Google Maps button when the branch has a Maps link.
“¿Cuánto cuesta la consulta?”
“La consulta inicial cuesta $80 y dura 30 minutos. ¿Quiere solicitar una cita?”
Convoro replies in the language the patient writes in.
“Is this treatment right for me?”
“That’s one for our clinicians. Would you like to request a consultation so they can advise you?”
Convoro is instructed to refer anything outside your profile to your team.
“Can I come in next Tuesday afternoon?”
“I can request that for you. Which treatment is it for, and what time on Tuesday suits you?”
It collects the details, then your team confirms the time.
Example conversation
A WhatsApp enquiry that ends in a booking request
Patients already message clinics on WhatsApp. Convoro replies on your WhatsApp Business number around the clock, including the number you use in the WhatsApp Business app.
Riverside Family Clinic
WhatsApp · answered by Convoro
Patient: Hi, do you do skin checks?
Convoro: Yes. A mole and skin check with one of our doctors is $120 and takes 20 minutes. Would you like to request an appointment?
Patient: Yes please, Thursday morning if possible
Convoro: Of course. What time on Thursday would you prefer?
Patient: 10am
Convoro: And which clinic would you like: Main Street or Riverside?
Patient: Riverside
Convoro: Thank you. I’ve sent your request to the team: • Skin check • Thursday, 10:00 AM • Riverside clinic They’ll confirm it with you.
What happens next
The conversation is marked as booked in your Leads inbox, and an email with the patient’s details goes to the booking address you set. Convoro doesn’t see your diary, so your team confirms the time with the patient.
Channels
The channels that matter for a clinic
One Convoro, trained once on your clinic, answers on each channel you connect.
WhatsApp AI Chatbot
Replies to every message 24/7 on your WhatsApp Business number. Voice notes get a text and voice reply in the patient’s language, and photos, PDFs and shared locations are understood. Pause Convoro on any chat to reply yourself. Basic plan.
AI Website Chatbot
A chat bubble on your site, added with one script snippet. It can ask for a name and email before the chat and a phone number when someone books, and you can switch each off. Basic plan.
AI Voice Agent
Click Confirm Call on a booking and Convoro phones the patient, reads out the appointment and confirms, reschedules or cancels it. Calls come from Convoro’s US numbers, not your clinic’s, and it doesn’t answer incoming calls. Pro plan.
Live at clinics today: Medex Clinic and HM Care Clinic answer patients with Convoro’s website chat.
Booking flow
How a booking request works
A patient asks to book
On your website chat or on WhatsApp, in their own words and their own language.
Convoro collects the details
It asks for the treatment, a preferred date and time, a phone number if you’ve switched that on, and the branch if you have more than one.
You get the request
Convoro marks the conversation as booked in your Leads inbox and emails the details to the address you set under Send booking confirmations to.
Your team confirms it
Message or call the patient to confirm the time. On Pro, you can instead click Confirm Call on the booking and Convoro’s voice agent calls the patient. After a call confirms or reschedules, your clinic gets an email, and so does the patient if Convoro has their email address.
What Convoro doesn’t do
It doesn’t connect to a calendar or practice management system and doesn’t check availability. A booking made in chat doesn’t send the patient an email; they get one only after a confirmation or reschedule call. Convoro doesn’t place reminder calls.
Patient data
Patient data and HIPAA
Convoro is not designed for HIPAA-regulated patient records and does not sign Business Associate Agreements (BAAs) at present.
Set Convoro up to take contact details and appointment requests only, and don’t ask patients for medical information in chat, on WhatsApp or on calls.
Convoro asks patients only for a name, email and phone number, and you can switch each one off. Replies are written by AI (Anthropic’s Claude) from your clinic’s profile. Read how Convoro handles account data, payment details and the services that process data on the security page.
Plans
Which plan fits a clinic
Best fit
Basic
$49/month
Website chat, WhatsApp, booking requests and lead capture. Enough for most clinics.
Growth
$99/month
Adds replies to comments on your Instagram, Facebook, X and YouTube posts, and scheduled social posts.
Pro
$149/month
Adds the outbound voice agent for one-click booking confirmation calls, with recordings and transcripts.
Every plan starts with a 7-day free trial (card required). AI usage is billed pay-as-you-go on top of the plan, including during the trial. See full pricing.
FAQ
Questions clinics ask
Does Convoro book appointments into my calendar or practice software?
Is Convoro HIPAA compliant?
Will Convoro give patients medical advice?
Can patients write in other languages?
Can my reception team take over a WhatsApp chat?
We have more than one clinic. Does that work?
Does Convoro answer our clinic’s phone?
Which plan does a clinic need?
Answer every patient enquiry
Start a 7-day free trial. No coding: paste one snippet on your site and connect WhatsApp with one button.
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